Refund Policy

1. What this policy covers

This policy covers one-time Burning Bridges AI video-pack purchases from BurningBridgesAI team. Packs do not create a subscription or automatic renewal. See our pricing page and Terms of Service. This page supplies the detailed refund rules; both documents should be read together.

2. When refunds are available

You may request a full refund of an entirely unused pack when all of these conditions are met:

• You send the request within seven days (168 hours) of confirmed payment. Review may finish later.
• No completed generation has consumed allowances from that purchase.
• No active task, including a queued or processing task, is reserving allowances from that purchase.

Eligibility is assessed per purchase, not for your entire account. A confirmed failure or rejection with its allowance returned does not count as successful use. If all attempts failed, the seven-day option still applies to an otherwise unused pack.

Do not start new tasks from that purchase during review; new use may change eligibility.

Entirely unused pack, requested within seven days

What we do: Full pack refund after verification. No completed generation or active task may use allowances from that purchase.

Confirmed failed or rejected generation

What we do: The reserved allowance returns to its original pack. This is not an automatic cash refund.

Duplicate or incorrect charge

What we do: We investigate and refund the confirmed duplicate or amount charged in error.

Confirmed payment but allowances missing

What we do: We reconcile and add the missing allowances, or refund if we cannot fulfill the purchase.

Unusable or materially incorrect delivery

What we do: We investigate, repair or replace where possible, or provide an appropriate refund if we cannot remedy it.

Paid service discontinued or cannot be supplied

What we do: Refund for affected unused, unexpired allowances we cannot fulfill.

Change of mind after successful use or normal disclosed AI variations

What we do: Usually no cash refund. Mandatory legal remedies still apply.

Outside this window, changing your mind or leaving part of a pack unused does not normally qualify for a refund. Billing-error, defective-delivery, service-discontinuation, and statutory remedies are not restricted to the voluntary seven-day window.

3. Failed or processing generations

Submitting a task reserves one allowance; completion consumes it. Confirmed failure or rejection returns it, subject to the original pack expiry and any refund or payment reversal. A return does not extend the 365-day validity period or automatically refund cash.

Processing, a temporary status error, or closing your browser is not a confirmed failure. Check your saved task before submitting again. For a stuck task or missing return, email support with its ID. There is no fixed generation-time guarantee.

If a returned allowance arrives at or after expiry and cannot be used, contact us to assess a remedy. We do not treat an unusable return as sufficient resolution of a substantiated delivery problem.

4. AI variations and delivery problems

Disclosed AI variations in likeness, hands, clothing, backgrounds, or continuity do not by themselves qualify for a cash refund. A new version after successful delivery normally uses a new allowance. We do not offer unlimited free retries or a satisfaction guarantee.

Problems to report

A completed status does not automatically prove usable delivery. Report these problems promptly:

• The delivered file is corrupt.
• Our service prevents you from playing or downloading the video.
• The video lacks promised audio.
• The delivery materially fails advertised specifications.

How we resolve delivery problems

We investigate and repair or replace where possible. If we cannot remedy a confirmed defect, we provide an appropriate refund.

This does not restrict any legal right to a refund without first accepting replacement.

Your publication choices, third-party platform restrictions, or missing permissions for uploaded material are not normally delivery defects. Remedies for our own errors or misrepresentations remain available.

5. Allowance and video expiry

Allowances expire 365 days after confirmed payment. Videos are stored for three calendar months from completion. These are separate periods; download videos before storage expires.

Normal expiry, removing a library record, account closure, or failing to download a correctly delivered video within its storage period does not by itself create a cash-refund entitlement. Earlier loss caused by our service can be investigated as a delivery issue. See our storage policy.

6. How to request a refund

Email support@burningbridges-ai.com, preferably from your account email. Include that email, our order ID or PayPal transaction ID, relevant task IDs, and a short reason. Purchase details are available in your billing account or PayPal receipt.

We review the purchase and task records and may request proportionate information needed to verify the claim. Do not send passwords, full card details, or unnecessary original photos. Evidence of a delivery issue can be supplied where needed; the Privacy Policy governs personal information.

We reply with the decision and explanation. We do not promise a fixed review deadline beyond applicable legal requirements. Reply with relevant information to request review of a suspected mistake.

7. Refund amounts, method, and timing

A qualifying unused-pack refund covers the amount paid for that pack. We charge no refund handling fee. An appropriate partial refund for service we cannot supply is based on affected allowances at that purchase’s price, including its discount, rounded to cents. We explain the amount and allowance adjustment before processing it.

Approved refunds are issued through the original PayPal transaction to the original payment method where supported; PayPal may use another destination under its rules. Corresponding allowances are withdrawn. You cannot keep refunded allowances and recover their payment. Unaffected deliveries already supplied do not count as unused allowances.

Approval, issuing a refund, and receiving the money are separate stages. Timing depends on PayPal, your payment method, and bank. We do not guarantee a universal arrival time or control currency-conversion differences. Check PayPal Activity and its official refund tracking guidance. Contact us with the transaction reference if needed.

8. Consumer rights and disputes

This policy does not restrict mandatory cancellation, withdrawal, defective-service, or refund rights. Our seven-day option supplements statutory rights. Agreeing to the Terms alone does not waive a legal cooling-off right.

Contacting us first may help, but is not a condition of using PayPal disputes, contacting your payment provider, or exercising legal rights. Account suspension alone does not forfeit all paid allowances or decide refund eligibility.

9. Changes and contact

We update the date when this policy changes and notify users of material changes as appropriate. Revisions do not retroactively reduce rights attached to earlier purchases. Refund and billing contact: support@burningbridges-ai.com. Operator: BurningBridgesAI team, United States.